Privacy Policy
This Privacy Policy explains how Luca Luminary (“we”, “us”, or “our”) collects, uses, and protects your personal information when you use our website and services.
Please read this Privacy Policy carefully.
1. Information We Collect
1.1 Information You Provide
We collect information you voluntarily provide when you:
- Name, email address, phone number
- Billing and shipping address
- Order and payment details
- Account login details
- Messages sent via contact forms or supports
Automatically Collected Information:
When you use our site, we may collect:
- IP address
- Browser and device information
- Pages visited and interactions
- Cookies and tracking data
Information from Third Parties
We may receive information from:
- Payment providers
- Shipping partners
- Platforms like Shopify
2. How We Use Your Information
2.1 Primary Uses
We use your personal information to:
- Process orders
- Communicate with you
- Manage your account
- Improve our website & services
- Send marketing communications
- Prevent fraud and enhance security
2.2 Legal Basis for Processing (POPIA Compliance)
We process your personal information based on:
- Consent: You have given clear consent for specific purposes
- Contract: Processing is necessary to fulfill our contract with you
- Legal obligation: We must comply with South African law
- Legitimate interests: Processing benefits our business without overriding your rights
3. How We Share Your Information
3.1 Third-Party Service Providers
We may share your information with trusted third parties who help us operate our business:
| Category of Personal Information | Categories of Recipients |
|---|---|
| Identifiers such as name, e-mail address and phone number | Business and marketing partners |
| Commercial information such as records of products or services purchased | Business and marketing partners |
| Usage Data | Business and marketing partners |
3.2 Legal Requirements
We may disclose your information if required by law or to:
- Comply with legal process or government requests
- Enforce our Terms and Conditions
- Protect our rights, property, or safety
- Prevent fraud or security threats
3.3 Business Transfers
If Luca Luminary is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.
4. Your Rights Under POPIA
Under the Protection of Personal Information Act, you have the right to:
4.1 Access Your Information
Request a copy of the personal information we hold about you.
4.2 Correction
Request that we correct or update inaccurate or incomplete information.
4.3 Deletion
Request that we delete your personal information (subject to legal retention requirements).
4.4 Object to Processing
Object to how we process your information, including for marketing purposes.
4.5 Restrict Processing
Request that we limit how we use your information.
4.6 Data Portability
Request a copy of your information in a structured, commonly used format.
4.7 Withdraw Consent
Withdraw your consent for processing at any time (this does not affect prior lawful processing).
To exercise these rights, contact us at: admin@lucaluminary.com
5. Data Security
5.1 Security Measures
We implement appropriate technical and organizational measures to protect your personal information, including:
- Encryption of sensitive data (SSL/TLS)
- Secure payment gateways (PCI-DSS compliant)
- Regular security audits and updates
- Access controls and authentication
- Employee training on data protection
5.2 Data Breach Notification
In the event of a data breach that poses a risk to your rights, we will notify you and the Information Regulator as required by POPIA.
6. Data Retention
We retain your personal information for as long as necessary to:
- Provide you with our services
- Comply with legal, tax, and accounting obligations (typically 5-7 years)
- Resolve disputes and enforce our agreements
When information is no longer needed, we securely delete or anonymize it.
7. International Data Transfers
Your information may be transferred to and processed in countries outside South Africa, including for cloud hosting and payment processing. We ensure appropriate safeguards are in place to protect your information in accordance with POPIA.
8. Cookies and Tracking Technologies
8.1 What Are Cookies?
Cookies are small text files stored on your device that help us improve your experience on our website.
8.2 Types of Cookies We Use
- Essential Cookies: Necessary for the website to function (e.g., shopping cart)
- Analytics Cookies: Help us understand how visitors use our site (Google Analytics)
- Marketing Cookies: Used to deliver relevant advertisements
- Preference Cookies: Remember your settings and preferences.
8.3 Managing Cookies
You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to read their privacy policies.
10. Children’s Privacy
Our website is not intended for children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
11. Marketing Communications
11.1 Opt-In
We will only send you marketing emails if you have consented to receive them.
11.2 Opt-Out
You can unsubscribe from marketing emails at any time by:
- Clicking the “unsubscribe” link in any email
- Contacting us at admin@lucaluminary.com
- Updating your preferences in your account settings
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by:
- Posting the updated policy on our website
- Sending you an email notification
- Displaying a prominent notice on our website
Your continued use of our website after changes are posted constitutes acceptance of the updated policy.
13. Contact Information
Information Officer (POPIA Compliance):
Luca Luminary (Pty) Ltd
Email: admin@lucaluminary.com
Phone: 082 548 7611
Address: Gauteng, South Africa
For privacy-related inquiries or to exercise your rights under POPIA, please contact us using the details above.
14. Complaints
If you have concerns about how we handle your personal information, you have the right to lodge a complaint with:
The Information Regulator (South Africa)
Email: inforeg@justice.gov.za
Website: www.justice.gov.za/inforeg
